Step+ Terms of Service
Last Revision: November 12, 2020
Step Platform DMCC is a company established under the laws of Dubai, UAE and having its registered address at the Unit No: 2209, Armada 2, Plot No: JLT-PH2-P2A,, P.O Box: 341337 Jumeirah Lakes Towers, Dubai, UAE.
and references to ‘us’, ‘our’, ‘we’ shall be Step Platform DMCC. References to ‘you’ and ‘your’ shall be references to you as an account holder and subscriber to the Service.
1. THE SERVICE
1.1. As used in these Terms, the Service means the service provided by us for accessing our content, including the website, software, functionalities associated with the services, including any Trial and Promotions.
1.2. As part of the Service, we may offer subscriptions that will allow you to access and stream content available on our platform from time to time for one re-occurring subscription fee.
1.3. From time to time, we may offer a number of other subscription plans, add-ons or promotions either directly or via our partners (Promotions), which may include promotional trials, reduced subscriptions, pay per view passes, weekly or daily passes, or access to additional or premium content. In addition to these Terms, some Promotions may have differing terms and conditions provided either by us or by one of our partners (Promotional Terms) and by signing up for a Promotion or entering your promotion code, you agree to be bound by these Terms and the relevant Promotional Terms.
1.4. We may release Promotions in our sole discretion and we are no under no obligation to offer any Promotions.
2. THIRD PARTY SERVICES
2.1. We may offer you the option to purchase access to certain third party services or applications (Third Party Services). If you decide to purchase access to any such Third Party Services, you agree to comply with any terms and conditions of such Third Party Services (as may be notified to you or amended from time to time). Some Promotions may be offered by third parties in conjunction with the provision of their own products and services. We are not responsible for any third party products or services.
3. SIGN UP
3.1. There are three ways you may sign up to the Service.
3.2. Option 1 – Direct Registration:
3.2.1. If you sign up to the Service directly with us, you will initially need to create an account online through uscreen.io. To do this, you must go to stepplus.stepconference.com website and create an account. As part of the registration process, you must provide the following details (Registration Details); (i) a valid email address and a mobile telephone number; (ii) a username and password and (iii) your billing information, which must include a current, valid and accepted method of payment (Payment Method).
3.2.2. You should provide accurate and complete information when you create your account.
3.2.3. We may also verify your geographical location via your IP address.
4.1. In order to access the Service, you must be:
4.1.1. at least sixteen (16) years of age or above;
4.1.2. an individual and not a corporation; and
4.1.3. capable of entering, performing and adhering to these Terms.
4.2. While individuals under the age of sixteen (16) may utilize the Service, they may do so only with the involvement and guidance of their parents and/or legal guardians, under the registered account of such parent/legal guardians. Some content on the Service may contain mature themes. Please note therefore that such content may not be suitable for all viewers.
4.3. You may access the Service in any geographic location and device (each a Service Location).
6.1. If you sign up to the Service you may be eligible for a trial period during which your subscription fees shall be waived (Trial). Any Trials available shall be mentioned on our website.
6.2. If we offer you a Trial, that Trial is limited to one Trial per new customer only (which we reserve the right to determine by household, telephone number, Payment Method, name, alter-ego or other identification). We reserve the right to prevent you from taking advantage of such Trial if we think you have already had one. Trials are not available to previous customers re-joining the Service.
6.3. Unless expressly indicated otherwise, Trials will not include access to Third Party Services.
6.4. If we make a Trial available, we will need to pre-authorize your card. This is only to validate your credit card. No charges will be made to your Payment Method for receipt of the Service during the Trial Period.
6.5. If you do not wish to continue to have access to the Service following the expiry of the Trial Period, then you must cancel your subscription. If you cancel your subscription before the end of your Trial Period, then from expiry of the Trial Period you will cease to have access to the Service and you will not be charged via the Payment Method for any subscription fees.
6.6. Where you do not cancel your subscription during the Trial Period then once your Trial expires:
6.6.1. you will remain subscribed to the Service which will automatically renew thereafter; and
184.108.40.206. the full subscription fee for the Service will become immediately due for your continued subscription and access to the subscription service upon the expiry of the Trial period.
7.1. We reserve the right to adjust the pricing of the Service at our discretion. We will notify you of the adjustment by email. Any changes to the pricing will take effect from the end of your billing cycle and you will be charged the updated price when your next subscription payment is taken.
7.2. The prices on our website include VAT. If there is a change to the VAT rate or any other taxes are imposed on your subscription by any government or other official entity, your subscription fee shall be amended accordingly without notice. It is your responsibility to pay for your internet, mobile or network operator access charges.
7.4. Payment for the ability to view our content may be made to Uscreen, on our behalf, based upon the subscription plan that you sign up for. The subscription fee may be processed through Uscreen and will be processed in a secure manner by a third party payment services provider retained by Uscreen. Questions concerning payment processing can be addressed via email at firstname.lastname@example.org.
7.5. Direct Customers:
7.5.1. The Service shall be payable on a routine basis, depending on the billing cycle available. We may in our discretion offer a number of billing cycles.
7.5.2. Your subscription shall start on the date that you sign up for the Service (Subscription Start Date). Your first subscription fee shall be due on the Subscription Start Date(Subscription Fee Payment Date). Your Subscription Fee Payment Date thereafter shall fall at the end of your billing cycle. A billing cycle refers to the subscription period for which you sign up for. For example, if you sign up for a monthly subscription, the Subscription Fee shall fall due on the same day in each month, weekly subscriptions shall fall due on the same day in each week and daily subscriptions shall fall due daily. We reserve the right to offer a number of billing cycles and details of the payment frequency will be detailed when you sign up. The time period between each Subscription Fee Payment Date shall be referred to as a Billing Period.
7.5.3. Payment shall be taken from your Payment Method on or around your Subscription Fee Payment Date but may not always be taken on the day that your Subscription Fee Payment Date falls due.
7.5.4. By registering for the Service:
220.127.116.11. you agree to pay the subscription fee on or around the Subscription Fee Payment Date;
18.104.22.168. you agree that your subscription will automatically renew after each Billing Period for consecutive Billing Periods until you cancel; and
22.214.171.124. you authorize us (or our appointed payment processor) to charge your Payment Method for all such subscription fees as and when they fall due.
126.96.36.199. You acknowledge that while the Subscription Fee Payment Date shall fall on a set day (please refer to paragraph 7.5.2), the date upon which your Payment Method shall be charged may vary.
7.5.5. The amount of the subscription fee and your billing frequency are set out in your “Account Management” page.
7.5.6. If your Payment Method reaches its expiry date and you do not edit your Payment Method information or cancel your account, you authorize us to continue billing that Payment Method and you remain responsible for any uncollected amounts, which we shall be entitled to collect as soon as your Payment Method has been updated.
8. REFUNDS AND CANCELLATION
8.1. Direct Customers
8.1.1. Your access to the Service renews on each Subscription Fee Payment Date.
8.1.2. If you want to cancel your subscription, you must visit your “Account Management” page to unsubscribe. Where you unsubscribe at least 24 hours prior to your next Subscription Fee Payment Date, your subscription will terminate at the end of the current Billing Period. You will continue to have access until the end of your Billing Period. If you submit your cancellation request less than 24 hours prior to the next Subscription Fee Payment Date, the cancellation shall take effect from the end of the following Billing Period.
8.1.3. Once you submit a cancellation request to us, we will process your cancellation within 24 hours and will send you a cancellation acknowledgment email. However, if you cancel your subscription within less than 24 hours of your next Subscription Fee Payment Date, your cancellation may not take effect until the following month. For example, if your Billing Period is monthly, e.g. from 3 June to 2 July, your Subscription Fee Payment Date shall be 2 July. If you request to cancel your subscription on 1 July, the cancellation may not take effect before the Subscription Fee Payment Date, in which case your Payment Method will be debited on 2 July for the Billing Period of 3 July to 2 August and your cancellation shall then take effect on 2 August. If your Billing Period is weekly and your Subscription Fee Payment Date is a Tuesday, you must submit your cancellation request no later than midnight on Sunday.
8.1.4. In all cases, we do not provide refunds or credits for cancellation unless required otherwise by applicable law. No pro rata refunds will be provided. If we suspend or terminate your subscription or you cancel your subscription, you acknowledge and agree that you shall receive no refund, credit, or exchange, including, without limitation, for any unused period of your subscription or any content or data associated with your subscription. If you cancel your subscription during a billing cycle, you will have access to the Service until the end of that billing cycle.
8.5. In all cases, we do not provide refunds or credits for cancellation unless required otherwise by applicable law. No pro rata refunds will be provided. If we suspend or terminate your subscription or you cancel your subscription, you acknowledge and agree that you shall receive no refund, credit, or exchange, including, without limitation, for any unused period of your subscription or any content or data associated with your subscription.
9. CHANGES TO THE SERVICE
9.1. From time to time, we may, at our discretion and without notice, make changes to how we operate the Service, including, but not limited to, modifying, discontinuing, enhancing, adding or removing any content or any part of the Service.
9.2. We may stop providing the Service or any of the features of the Service, to you or to users generally, including, but not limited to, creating usage limits for the Service.
9.3. We regularly make adjustments to the Service to improve user experience of the Service and these adjustments may not always be captured within these Terms.
9.4. We will never be liable for amending, suspending, removing or disabling access to the Service, but will endeavour to ensure that any interruptions to the Service will be kept to a minimum.
9.5. The content available on the Service will change regularly, include new and exciting movies, series and channels becoming available.
9.6. Some of the content we offer is supplied by third parties. The availability of such content is outside our control. You acknowledge and agree that certain content or certain features of the Service may not be available to you depending on your location or on certain devices, and that we may disable your access to any content from the Service where we do not have the rights to offer it to you.
9.7. We reserve the right to migrate your subscription to a replacement pack at any time, provided that the replacement pack shall allow access to content that is comparable to the content available to you under your previous subscription.
10. DELIVERY OF CONTENT
10.1. The content is transmitted to your device in a stream of encrypted data packets, for the purpose of real-time streaming or viewing by you and not for copying, storing, permanent download or redistribution.
10.2. The streaming software is developed by or for us, and is designed to enable instant streaming of content to your authorized device. The software and its functionalities may differ by device. The software used in any devices is licensed to you by us pursuant to these Terms for the purpose of using the Service only.
10.3. The quality of the display of the content may vary from device to device and may be affected by a range of factors, such as your location, available bandwidth, content selected, configuration of your device or the speed of your internet or mobile connection. Please check with your internet or network operator provider for information on possible data usage charges, network speed or roaming charges.
10.4. By using the Service, you agree to receive updated versions of the Service and related third party software without notice from us.
10.5. If any content is made available on an ‘download to own’ basis or has any recording, storage or playback functionality, your use of such service shall be subject to such other terms and conditions that we may apply. You will be notified of such terms and conditions prior to your download or purchase of any such content.
11. SUPPORT AND COMMUNICATION
12.1. If you want to learn more about the Service or have any problems using it please email at email@example.com.
12.2. If you think the Services are faulty or misdescribed or wish to contact us for any other reason please email at firstname.lastname@example.org.
12.3. If we have to contact you, we will do so by email using the contact details you have provided to us, any Third Party Platform or to your telecommunications provider when creating your account.
13. INTELLECTUAL PROPERTY
13.1. The Service, including, but not limited to, all copyright, trademarks, intellectual property in all material, software, technology and content, are all owned and/or controlled under license by Step, its licensors and content and technology providers.
13.2. ‘Step’, ‘Step Conference’, ‘Step+’, ‘Step Plus’, ‘Step Platform DMCC’, and all related registered and/or unregistered trade marks, trade names, and/or service marks (the Marks) are the property of Step Platform DMCC and/or its affiliates or subsidiaries. Certain characters, logos, names and images incorporated by us on the Service (and the content on the Service) are also protected as registered or unregistered trade marks, trade names and/or service marks and are the property of their respective owners. The Marks may not be used without the express permission of Step.
13.3. Content shall not be reproduced or used without our express written permission or the express written permission of our licensors and we reserve the right to terminate your access to the Service if we, in our sole discretion, believe that you are in violation of any software restrictions, or Security Requirements (as defined below) or are in violation of our copyrights or the copyrights of our licensors through any unauthorized copying or use of our proprietary content.
14. SECURITY REQUIREMENTS
14.1. You are responsible for protecting the password that you use to access the Service, and you should not share your password with any third party. You are responsible for any activities or actions taken using your password, whether or not you have authorized those activities or actions. If you think your password has been used without your permission, you should notify us as soon as possible. We can then take the appropriate action, including stopping the supply of the Service, or suspending the account, as we need to.
14.2. You agree to use the Service in accordance with all applicable laws, rules and regulations. You agree that you shall not at any time use, or attempt to use, the Service on a device where the device operating system have been removed or tampered with (such as ‘jailbreaking’ or ‘rooting’).
14.3. You agree not to archive, download (other than through caching necessary for personal use), reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorized in these Terms) content and information contained on or obtained through the Service. You also agree not to circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the Service; use any robot, spider, scraper or other automated means to access the Service; decompile, reverse engineer or disassemble any software or other products or processes accessible through the Service; insert any code or product or manipulate the content of the Service in any way; or, use any data mining, data gathering or extraction method.
14.4. You agree not to upload, post, e-mail, send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or equipment associated with the Service, including any software viruses or any other computer code, files or programs.
14.5. If we believe that there has been, or is likely to be, a breach of security in relation to your account, we may suspend usernames or passwords and require that they are changed. We may also restrict your use of all or any part of the Service.
14.6. If your authorized device is sold, lost or stolen, you should deactivate that device. If you fail to log out or deactivate your device, other users may access the Service through your account and may be able to access your account information.
14.7. If you do not comply with any of the above security restrictions (Security Requirements), then we may immediately terminate your access to the Service and without prejudice to any rights or remedies available to us at law we shall be entitled to retain any fees paid or payable until the date of termination.
15. CHANGES TO THESE TERMS
15.1. We reserve the right, at our discretion, to change, modify, add, or remove portions of these Terms at any time by posting the amended Terms on our website. Please check these Terms periodically for changes. Your continued use of the Service after the posting of changes constitutes your binding acceptance of such changes and any so amended Terms.
16. SOME THINGS YOU MUST NOT DO
16.1. You acknowledge and agree that you will not:
16.1.1. copy, rent, sell, reproduce, publish, post, broadcast, frame or transmit the Service or the content (or any part of them) or make them available to the public, or authorize or assist anyone else to do so;
16.1.2. make any direct or indirect charge for watching or using any part of the Service or content;
16.1.3. show any of the content or any part of the Service in public to an audience, even if no direct or indirect charge is made;
16.1.4. attempt to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Service
16.1.5. take any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure
16.1.6. upload invalid data, viruses, worms, or other software agents through the Service;
16.1.7. impersonate another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity;
16.1.8. interfere with the proper working of the Service;
16.1.9. knowingly use or attempt to use a fraudulent Payment Method;
16.1.10. bypass the measures we may use to prevent or restrict access to the Service, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the content therein;
16.1.11. use the Service and content in any ways not expressly permitted in these Terms; and
16.1.12. access or use the Services or content for any improper or unlawful purpose or allow anyone else to do so.
17. OUR RIGHT TO CANCEL
17.1. We may cancel our agreement with you or suspend or terminate the Service (or any element of the Service) at any time without assigning any reasons. If we cancel our agreement with you after you’ve paid your subscription fee then you will have access to the subscribed content for the remainder of your Billing Period but your subscription will not automatically be renewed.
17.2. We reserve the right, at our discretion and without notice or compensation to you, to suspend, restrict or terminate your use of the Service if:
17.2.1. you breach, or we have reasonable grounds to believe that you have breached, these Terms, or if you otherwise engage in conduct which we determine to be unacceptable; and
17.2.2. it is not reasonably avoidable due to technical or operational reasons which are beyond our reasonable control.
17.3. We may inform you of any cancellation or suspension via text message, email or via the App.
18. LAST LEGAL BITS
18.1. You acknowledge and agree that:
18.1.1. the Service, information, related features, software and content are provided to you by us “as is” and without any guarantee, representation or warranty of any kind;
18.1.2. We do not guarantee, represent or warrant that your use of the Service will be uninterrupted, timely, secure or free from errors;
18.1.3. any content viewed or otherwise obtained through the use of the Service is done at your own initiative and risk; and
18.1.4. Step Platform DMCC, its subsidiaries, directors, employees or licensors will not be liable to you for personal injury or any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, or any damages or loss (including, but not limited to, any damage to your device) arising out of or in connection with the use or performance of the Service.
18.1.5. you are entirely responsible for complying with any third party terms and conditions that cover your use of the Service, including, for example, your internet service provider terms and conditions of use. You will be entirely responsible for ensuring that your use of the App does not breach any third party terms or other applicable laws.
18.2. You agree that, by signing up to the Service and by using any part of the Service and content, you are responsible for your actions and omissions.
18.3. The Service may present links to third party websites, ads or offers not owned or controlled by us. We are not responsible for these sites, ads or offers.
18.4. The Service is provided on an “as is” and “as available” basis. Use of the Service is at your own risk. To the maximum extent permitted by applicable law, the Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
18.5. To the full extent permitted by law, Step Platform DMCC, its subsidiaries, directors, employees or licensors will not be liable to you for personal injury or any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, or any damages or loss (including, but not limited to, any damage to your device) arising out of or in connection with the use or performance of the Service.
18.6. To the full extent permitted by law, we (and our associated companies) exclude responsibility and all liabilities arising from:
18.6.1. any use of the Service which is not authorized by us;
18.6.2. suspending, restricting or terminating the Service or content (or any part) in accordance with these Terms;
18.6.3. any delay, failure, act or default in relation to the provision of the Services and content;
18.6.4. any errors, viruses or bugs present in or arising from your use of the Service;
18.6.5. any incompatibility of the Service or content with any other software or hardware; and
18.6.6. any act or default of any third party supplier, device manufacturer or provider of a device operating system or any third party broadband or internet supplier.
18.7. These Terms are governed by the laws of the Dubai International Financial Centre and the DIFC courts will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms.
18.8. If any provision of these Terms is held to be invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions will not be effected and will remain in full force and effect.
18.9. These Terms shall only be enforceable between you and us and no third party may rely upon them.